Privacy policy
SOFT99 AUSTRALIA DATA & PRIVACY POLICY
Last updated: 11th June 2026
SECTION 1 - OVERVIEW
SOFT99 Australia, a trading name of Auto Detailing Supplies Pty Ltd (ABN 29 672 118 099) ("SOFT99 Australia", "we", "us", or "our"), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and otherwise handle personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our business.
By using our website and services, you agree to the collection and handling of information as described in this Privacy Policy.
SECTION 2 - INFORMATION WE COLLECT
We only collect personal information that is reasonably necessary to operate our business, provide our products and services, communicate with customers, improve our services, and comply with legal obligations.
Depending on how you interact with us, we may collect:
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Name.
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Billing and delivery addresses.
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Email address.
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Telephone number.
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Order and transaction information.
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Account information you choose to provide.
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Communications and enquiries submitted to us.
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Information relating to your use of our website and services.
We may also collect certain technical information when you visit our website, including information relating to your device, browser, IP address, and interactions with our website.
You are not required to provide personal information to us. However, if you choose not to provide certain information, we may be unable to provide some products, services, or customer support.
SECTION 3 - HOW WE USE PERSONAL INFORMATION
We may use personal information to:
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Process and fulfil orders.
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Provide customer support.
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Communicate with you regarding orders, enquiries, or services.
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Create and manage customer accounts.
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Improve our website, products, and customer experience.
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Maintain website security and prevent fraud or abuse.
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Comply with legal obligations.
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Send marketing communications where permitted by law.
SECTION 4 - COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
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Operate and maintain website functionality.
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Remember preferences and settings.
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Improve website performance and user experience.
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Analyse website usage and performance.
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Measure the effectiveness of marketing and advertising activities.
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Assist with website security and fraud prevention.
You may choose to disable cookies through your browser settings. However, some features of the website may not function correctly if cookies are disabled.
SECTION 5 - MARKETING COMMUNICATIONS
Where permitted by law, we may send marketing communications relating to our products, services, promotions, and updates.
You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our communications or by contacting us directly.
Even if you opt out of marketing communications, we may still send service-related communications, including order confirmations, shipping notifications, account updates, and other transactional messages.
SECTION 6 - DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to third-party service providers that assist us with operating our business and providing our services, including providers of:
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Ecommerce and website services.
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Payment processing.
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Shipping and logistics.
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Customer support.
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Security and fraud prevention.
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Marketing and advertising services.
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Analytics and reporting services.
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Information technology and cloud hosting services.
We may also disclose personal information where required or authorised by law.
We do not sell personal information to third parties.
SECTION 7 - DATA SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.
However, no method of transmitting or storing information electronically is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or from our website.
To the extent permitted by law, we are not responsible for unauthorised access to personal information arising from circumstances beyond our reasonable control.
If we become aware of a data breach involving personal information and are required to notify affected individuals or regulators under applicable law, we will do so in accordance with our legal obligations.
SECTION 8 - DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
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Provide products and services.
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Maintain business records.
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Comply with legal and regulatory obligations.
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Resolve disputes.
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Protect our legitimate business interests.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.
SECTION 9 - ACCESS AND CORRECTION
You may request access to personal information we hold about you and request correction of inaccurate or outdated information.
Requests should be submitted using the contact details provided in this Privacy Policy.
We may require verification of identity before processing certain requests.
SECTION 10 - PRIVACY COMPLAINTS
If you have concerns about how we handle personal information, please contact us using the details below.
We will investigate complaints and respond within a reasonable timeframe.
If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
SECTION 11 - OVERSEAS PROCESSING
Some service providers engaged by us may store or process information outside Australia.
Where reasonably practicable, we take steps to ensure personal information handled by overseas service providers receives protections comparable to those required under Australian privacy laws.
SECTION 12 - CHILDREN'S PRIVACY
Our website and services are not directed towards children.
We do not knowingly collect personal information from children.
SECTION 13 - CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.
Any updated version will be published on our website and will take effect from the date of publication.
SECTION 14 - CONTACT INFORMATION
If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
SOFT99 Australia
A trading name of Auto Detailing Supplies Pty Ltd
ABN 29 672 118 099