Shipping policy
SHIPPING AND COLLECTION POLICY
Last updated: 24th June 2026
SECTION 1 - SHIPPING CHARGES
We offer FREE Express Shipping Australia-wide on orders over $120.
For orders under $120, a flat-rate shipping fee of $9.95 applies.
Applicable shipping charges are displayed at checkout before payment is completed.
SECTION 2 - ORDER PROCESSING
We aim to process and dispatch orders as quickly as possible.
Orders are typically dispatched within 1 business day from our Sydney warehouse. However, dispatch times may vary during peak periods, promotional events, public holidays, stock transfers, supplier delays, inventory reconciliation, or other circumstances beyond our reasonable control.
SECTION 3 - ESTIMATED DELIVERY TIMEFRAMES
Once an order has been dispatched, estimated delivery is generally 1–5 business days within Australia, depending on the delivery address, carrier network, and any external delivery delays.
Delivery timeframes are determined by the selected carrier and destination.
Any delivery estimates provided are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, weather events, industrial action, customs processing, incorrect delivery information, supply chain disruptions, or other circumstances beyond our reasonable control.
SECTION 4 - PRODUCTS ON DISPLAY IN STORE
Some products may be shown on Google, our website, or other sales channels as available or on display in store.
This means the product may be available to view, purchase, order for delivery, or order for local collection, subject to stock availability at the time the order is placed.
Products shown as available or on display in store are still subject to our standard shipping charges, delivery timeframes, order processing times, product availability terms, and local collection requirements set out in this policy.
Where delivery is selected, orders are typically dispatched within 1 business day from our Sydney warehouse, with estimated delivery generally 1–5 business days after dispatch within Australia.
Where local collection is selected or offered, customers must wait until they receive confirmation that the order is ready before visiting to collect.
SECTION 5 - PRODUCT AVAILABILITY
While we make reasonable efforts to maintain accurate stock levels and product availability, stock cannot always be guaranteed.
Product availability may vary between online stock, warehouse stock, and local collection availability.
If a product becomes unavailable after an order has been placed, we may contact you to discuss alternative arrangements, including waiting for replenishment, selecting an alternative product, receiving store credit, or receiving a refund where appropriate.
SECTION 6 - TRACKING
Where tracking is available, tracking information will be provided once your order has been dispatched.
Customers are responsible for monitoring tracking updates and ensuring appropriate arrangements are made to receive deliveries where required.
SECTION 7 - DELIVERY INFORMATION
Customers are responsible for ensuring that all shipping and contact information provided at checkout is accurate and complete.
We are not responsible for delays, additional charges, failed deliveries, returned shipments, or losses resulting from incorrect or incomplete information supplied by the customer.
If you become aware of an error in your order information, please contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee changes can be made after an order has been processed or dispatched.
SECTION 8 - DELIVERY COMPLETION
An order is considered delivered when it has been delivered to the address provided at checkout in accordance with the delivery records of the relevant carrier.
If tracking indicates that a parcel has been delivered but you cannot locate it, we recommend checking with household members, neighbours, building management, safe-drop locations, safe places around the property, or the carrier before contacting us.
Where appropriate, we will make reasonable efforts to assist in investigating delivery issues with the carrier.
SECTION 9 - UNCLAIMED OR RETURNED SHIPMENTS
If an order is returned to us due to:
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an incorrect or incomplete address;
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failure to collect the parcel;
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refusal of delivery; or
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other circumstances attributable to the customer,
additional shipping charges may apply before the order can be re-dispatched.
SECTION 10 - LOCAL COLLECTION
Where local collection is offered, orders must not be collected until you have received confirmation that the order is ready for collection.
Collection is available by appointment only.
Same-day collection is usually available Monday to Friday for orders placed before 1:00pm, subject to stock availability and order confirmation.
Orders placed after 1:00pm, on weekends, or on public holidays are usually ready for collection the next business day.
Collection hours are 9:00am to 3:00pm, Monday to Friday, excluding public holidays.
Further collection instructions will be provided where applicable.
SECTION 11 - INTERNATIONAL ORDERS
International shipping may be available to selected destinations.
Availability, shipping costs, delivery options, and transit times may vary by location.
Customers are responsible for any customs duties, taxes, import charges, clearance fees, or other government-imposed charges applicable in the destination country unless otherwise stated.
SECTION 12 - SHIPPING ISSUES
If your order has not arrived within a reasonable period after dispatch, please contact us and we will make reasonable efforts to assist in investigating the shipment with the relevant carrier.
SECTION 13 - POLICY CHANGES
We may update this Shipping and Collection Policy from time to time by publishing an updated version on our website.
The version published on our website at the time of your order will apply unless otherwise required by law.
SECTION 14 - CONTACT INFORMATION
Questions regarding shipping or collection can be directed to: