Terms of service

TERMS OF SERVICE

Last updated: 11th June 2026

 

SECTION 1 - OVERVIEW

This website is operated by SOFT99 Australia, a trading name of Auto Detailing Supplies Pty Ltd (ABN 29 672 118 099) ("SOFT99 Australia", "we", "us", or "our").

Throughout the site, the terms "you" and "your" refer to any user, visitor, customer, or purchaser accessing or using this website.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and any policies referenced within them.

If you do not agree to these Terms of Service, you must not access or use this website or any services provided through it.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

 

SECTION 2 - CHANGES TO THESE TERMS

We reserve the right to update, amend, or replace these Terms of Service at any time by publishing revised terms on this website.

Changes take effect immediately upon publication unless otherwise stated.

Your continued use of the website after any changes are published constitutes acceptance of the revised Terms.

 

SECTION 3 - ELIGIBILITY AND WEBSITE USE

By using this website, you represent that:

  • You are at least 18 years of age, or have the consent of a parent or guardian.

  • Any information you provide is accurate and current.

  • You will comply with all applicable laws.

You must not:

  • Use the website for any unlawful purpose.

  • Interfere with the security or operation of the website.

  • Upload or distribute malicious software, viruses, or harmful code.

  • Attempt to gain unauthorised access to systems, accounts, or data.

  • Use automated means to scrape, harvest, or collect website content without our written consent.

  • Impersonate another person or entity.

We may suspend or terminate access to the website where we reasonably believe these Terms have been breached.

 

SECTION 4 - PRODUCTS AND WEBSITE CONTENT

We make reasonable efforts to ensure product descriptions, specifications, images, pricing, and other content are accurate.

However:

  • Product images are provided for illustrative purposes only.

  • Colours and appearances may vary depending on device settings.

  • Packaging, labelling, and product presentation may change from time to time.

  • Product availability is subject to stock levels.

We reserve the right to modify, discontinue, limit, or restrict the sale of products where reasonably necessary.

 

SECTION 5 - ORDERS

Submission of an order constitutes an offer to purchase products from us.

An order is not accepted until we confirm the order, dispatch the goods, or otherwise indicate acceptance.

We reserve the right to refuse, cancel, or limit any order where:

  • Products are unavailable.

  • Pricing or product information contains an error.

  • Fraud or unauthorised activity is suspected.

  • The order appears to have been placed for unauthorised resale or redistribution.

  • Compliance with applicable laws requires us to do so.

If payment has been received for a cancelled order, any applicable refund will be processed using the original payment method.

 

SECTION 6 - PRICING AND PAYMENT

Unless otherwise stated, all prices are displayed in Australian Dollars (AUD).

Prices may change without notice.

While we take reasonable care to ensure pricing accuracy, we reserve the right to correct errors, inaccuracies, or omissions and to cancel or amend affected orders where permitted by law.

Payment must be successfully received before goods are dispatched unless otherwise agreed.

 

SECTION 7 - LOCAL COLLECTION ORDERS

Where local collection is offered, orders must not be collected until you have received notification that the order is ready for collection.

Collection is available by appointment only.

We may require proof of purchase and/or identification before releasing an order.

Collection procedures, availability, and requirements may change from time to time and may be communicated separately through our website or customer communications.

 

SECTION 8 - THIRD-PARTY SERVICES AND LINKS

This website may contain links to third-party websites, applications, tools, services, or resources.

We do not control and are not responsible for the content, availability, functionality, security, or practices of third-party services.

Your use of any third-party service is governed by the terms and policies of the relevant provider.

 

SECTION 9 - INTELLECTUAL PROPERTY

All content available on this website, including but not limited to text, graphics, logos, images, videos, designs, software, product information, and website functionality, is owned by or licensed to SOFT99 Australia or its licensors and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes only.

You must not reproduce, distribute, publish, modify, create derivative works from, or otherwise exploit website content without our prior written consent.

All trademarks, brand names, logos, and product names remain the property of their respective owners.

 

SECTION 10 - FEEDBACK AND SUBMISSIONS

If you provide feedback, suggestions, reviews, testimonials, or other content to us, you grant us permission to use, reproduce, publish, and display that content in connection with our business and marketing activities.

You are responsible for ensuring any content you submit is lawful and does not infringe the rights of others.

 

SECTION 11 - PRIVACY

Your use of this website is also governed by our Privacy Policy.

Our Privacy Policy explains how personal information is collected, used, stored, and disclosed.

 

SECTION 12 - WEBSITE ERRORS AND INACCURACIES

From time to time, information on the website may contain typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, pricing, promotions, availability, or other content.

We reserve the right to correct such errors, inaccuracies, or omissions and to update information or cancel orders where reasonably necessary and permitted by law.

 

SECTION 13 - AUSTRALIAN CONSUMER LAW

Nothing in these Terms of Service excludes, restricts, or modifies any rights, guarantees, remedies, or consumer protections available under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable legislation that cannot lawfully be excluded, restricted, or modified.

Where permitted by law, our liability for any breach of a non-excludable guarantee is limited to the remedies permitted by applicable legislation.

 

SECTION 14 - PRODUCT USE

Products sold by SOFT99 Australia should be used in accordance with any instructions, warnings, labels, safety information, and applicable guidance provided with the product.

To the maximum extent permitted by law, we are not responsible for damage resulting from misuse, improper application, failure to follow instructions, unauthorised modification, or use of a product outside its intended purpose.

 

SECTION 15 - DISCLAIMER AND LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • The website and its content are provided on an "as available" basis.

  • We do not guarantee uninterrupted, secure, or error-free access to the website.

  • We do not guarantee that information published on the website will always be complete, current, or free from errors.

Subject to any rights that cannot be excluded by law, SOFT99 Australia and Auto Detailing Supplies Pty Ltd will not be liable for any indirect, incidental, consequential, special, exemplary, or economic loss arising from the use of the website, services, or products supplied through the website.

Nothing in these Terms excludes liability that cannot be excluded under Australian law.

 

SECTION 16 - FORCE MAJEURE

We are not liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, acts of government, supplier failures, transport disruptions, telecommunications outages, industrial disputes, or other unforeseen events.

 

SECTION 17 - INDEMNITY

You agree to indemnify and hold harmless SOFT99 Australia, Auto Detailing Supplies Pty Ltd, and their directors, officers, employees, contractors, and agents from claims, liabilities, losses, damages, costs, and expenses arising from:

  • Your breach of these Terms.

  • Your misuse of the website.

  • Your violation of any applicable law.

  • Your infringement of the rights of another person.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be severed from the remaining Terms and will not affect the validity or enforceability of the remaining provisions.

 

SECTION 19 - ENTIRE AGREEMENT

These Terms of Service, together with any policies referenced on this website, constitute the entire agreement between you and us regarding your use of the website and services.

 

SECTION 20 - GOVERNING LAW

These Terms of Service are governed by the laws of New South Wales, Australia.

You submit to the non-exclusive jurisdiction of the courts of New South Wales and Australia in relation to any dispute arising from these Terms or your use of the website.

 

SECTION 21 - CONTACT INFORMATION

Questions about these Terms of Service can be directed to us via our Contact page or by emailing:

contact@autodetailingsupplies.com.au

Further business and contact information may be available on our Contact page.